@import"https://fonts.googleapis.com/css2?family=Inter:ital,opsz,wght@0,14..32,100..900;1,14..32,100..900&display=swap";:root{--helpdesk-primary-color: #0049f8;--helpdesk-primary-color-dark: color-mix(in srgb, var(--helpdesk-primary-color), #000000 15%);--helpdesk-primary-color-90: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 10%);--helpdesk-primary-color-80: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 20%);--helpdesk-primary-color-70: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 30%);--helpdesk-primary-color-60: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 40%);--helpdesk-primary-color-50: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 50%);--helpdesk-primary-color-40: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 60%);--helpdesk-primary-color-30: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 70%);--helpdesk-primary-color-20: color-mix(in srgb, var(--helpdesk-primary-color), #ffffff 80%);--helpdesk-primary-color-10: color-mix(in srgb, var(--helpdesk-primary-color), white 90%)}.tickets-table-wrapper{overflow-x:auto;padding-inline:2px}.tickets-table-wrapper .tickets-table{width:100%;border:none;border-spacing:0px 12px;border-collapse:separate}.tickets-table-wrapper .tickets-table th{padding:0px 12px;border:none;font-size:14px;font-weight:500;color:#505050;text-align:left}.tickets-table-wrapper .tickets-table tbody tr{box-shadow:0px 0px 2px 0px rgba(0,0,0,.2509803922);border-radius:6px}@media(max-width: 575.98px){.tickets-table-wrapper .tickets-table tbody tr{margin-bottom:16px}}.tickets-table-wrapper .tickets-table td{border:none;padding:16px;background-color:#fff;transition:background-color .25s ease-in-out;font-size:16px;line-height:20px}@media(min-width: 576px){.tickets-table-wrapper .tickets-table td:first-of-type{border-top-left-radius:6px;border-bottom-left-radius:6px}.tickets-table-wrapper .tickets-table td:last-of-type{border-top-right-radius:6px;border-bottom-right-radius:6px}}@media(max-width: 575.98px){.tickets-table-wrapper .tickets-table td{position:relative}.tickets-table-wrapper .tickets-table td[data-label]:not([data-label=""]){padding-left:50%;min-height:58px;display:flex;align-items:center}.tickets-table-wrapper .tickets-table td:first-of-type{border-top-right-radius:6px;border-top-left-radius:6px}.tickets-table-wrapper .tickets-table td:last-of-type{border-bottom-left-radius:6px;border-bottom-right-radius:6px}.tickets-table-wrapper .tickets-table td::before{content:attr(data-label);position:absolute;left:16px;top:20px;white-space:nowrap}}.tickets-table-wrapper .tickets-table.tickets-table-hover tr:hover td{background-color:#f5f5f5;cursor:pointer}@media(max-width: 575.98px){.tickets-table-wrapper table,.tickets-table-wrapper tbody,.tickets-table-wrapper th,.tickets-table-wrapper td,.tickets-table-wrapper tr{display:block}.tickets-table-wrapper thead{display:none}}.tickets-pagination{display:flex;list-style:none;padding:0;margin:24px 0px 0px}.tickets-pagination li{display:flex}.tickets-pagination li button{display:flex;align-items:center;justify-content:center;min-width:40px;gap:4px;padding:8px 12px;font-size:14px;font-weight:500;line-height:22px;color:#000;background-color:#fff;border:1px solid rgba(0,0,0,.2);border-right:none;outline:none;transition:all .2s ease-in-out;cursor:pointer}.tickets-pagination li button:hover{color:var(--helpdesk-primary-color)}.tickets-pagination li button.active{color:#fff;background-color:var(--helpdesk-primary-color)}.tickets-pagination li button.disabled{color:rgba(0,0,0,.3019607843);pointer-events:none}.tickets-pagination li button .ticket-arrow-icon{display:flex}.tickets-pagination li:first-of-type button{border-top-left-radius:8px;border-bottom-left-radius:8px}.tickets-pagination li:last-of-type button{border-right:1px solid rgba(0,0,0,.2);border-top-right-radius:8px;border-bottom-right-radius:8px}.tickets-btn{display:flex;align-items:center;justify-content:center;gap:4px;padding:6px 16px;border:none;border-radius:25px;font-weight:500;font-size:14px;line-height:20px;color:rgba(0,0,0,.6);background-color:rgba(0,0,0,0);text-decoration:none;cursor:pointer;position:relative;transition:color .15s ease-in-out,background-color .15s ease-in-out}.tickets-btn:focus{outline:none;box-shadow:0 0 0 .15rem var(--helpdesk-primary-color-50)}.tickets-btn-primary{background-color:var(--helpdesk-primary-color);color:#fff}.tickets-btn-primary:hover:not(:disabled){background-color:var(--helpdesk-primary-color-dark)}.tickets-btn-primary:disabled{background-color:var(--helpdesk-primary-color-50)}.tickets-btn-secondary{background-color:#fff;color:var(--helpdesk-primary-color);border:1px solid rgba(0,0,0,.2);border-radius:6px}.tickets-btn-secondary:hover:not(:disabled){background-color:rgba(255,255,255,.6)}.tickets-btn-secondary:disabled{background-color:rgba(255,255,255,.6)}.tickets-text-button{display:flex;align-items:center;gap:8px;padding:2px 4px;border:none;border-radius:4px;font-weight:400;font-size:14px;line-height:20px;color:rgba(0,0,0,.6);background-color:rgba(0,0,0,0);text-decoration:none;cursor:pointer;position:relative;transition:color .15s ease-in-out,background-color .15s ease-in-out}.tickets-text-button svg{color:rgba(0,0,0,.8)}.tickets-text-button:hover{color:rgba(0,0,0,.7)}.tickets-text-button:focus{outline:none;box-shadow:0 0 0 .15rem var(--helpdesk-primary-color-50)}.ticket-open-button-mobile{padding:8px 16px;margin-bottom:16px}@media(min-width: 576px){.ticket-open-button-mobile{display:none}}.tickets-navbar{display:flex;flex-wrap:nowrap;align-items:center;justify-content:space-between;padding:12px 12px 12px 2px;background-color:#fff;border-radius:6px;box-shadow:inset 0px -1px 0px 0px #d3d3d3;margin-bottom:24px;overflow:hidden}@media(max-width: 767.98px){.tickets-navbar{padding:12px}}.tickets-navbar .tickets-nav{list-style:none;margin:0;padding:0;display:flex;align-items:center;gap:8px}@media(max-width: 767.98px){.tickets-navbar .tickets-nav{flex-wrap:wrap}}.tickets-navbar .tickets-nav-link{display:flex;align-items:center;font-size:14px;line-height:20px;font-weight:500;gap:4px;text-decoration:none;color:rgba(0,0,0,.6);outline:none;padding:8px 10px;position:relative}.tickets-navbar .tickets-nav-link.active{color:var(--helpdesk-primary-color)}@media(min-width: 768px){.tickets-navbar .tickets-nav-link.active::before{content:"";position:absolute;bottom:-12px;left:0;width:100%;height:2px;background-color:var(--helpdesk-primary-color)}}.tickets-navbar .tickets-nav-count{display:inline-block;min-width:25px;padding:4px 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a{font-size:16px;line-height:26px;color:rgba(0,0,0,.6);font-weight:500;text-decoration:none}.tickets-sidebar .tickets-sidebar-nav li a.active{color:var(--helpdesk-primary-color)}.tickets-sidebar .tickets-sidebar-nav li.nav-sign-out{border-top:1px solid rgba(0,0,0,.2);margin-top:8px;padding-top:8px}.tickets-sidebar .tickets-sidebar-nav li.nav-sign-out a{font-weight:400;color:rgba(0,0,0,.5)}.ticket-list-wrapper{padding-bottom:48px;display:grid;grid-template-columns:160px minmax(0, 1fr);gap:48px}@media(max-width: 991.98px){.ticket-list-wrapper{grid-template-columns:minmax(0, 1fr);gap:24px}}.ticket-list-wrapper .tickets-page-title-wrapper{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.ticket-list-wrapper .tickets-page-title{font-size:18px;line-height:22px;color:#000;font-weight:600;text-transform:capitalize;padding:0;margin-top:0;margin-bottom:0}.ticket-list-wrapper .ticket-list-topic{display:flex;gap:16px;text-align:left}.ticket-list-wrapper 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8px}.ticket-list-wrapper .ticket-badge.badge-success{background-color:#33914d;border-color:#33914d;color:#fff}.ticket-list-wrapper .ticket-badge.badge-info{background-color:#0dcaf0;border-color:#0dcaf0;color:#fff}.ticket-list-wrapper .ticket-badge.badge-primary{background-color:#0d6efd;border-color:#0d6efd;color:#fff}.ticket-list-wrapper .ticket-badge.badge-secondary{background-color:#6c757d;border-color:#6c757d;color:#fff}.ticket-list-wrapper .ticket-list-agent-wrapper{display:flex;align-items:center}.ticket-list-wrapper .ticket-list-agent-wrapper .ticket-list-agent{width:32px;height:32px;background-color:var(--helpdesk-primary-color-10);border-radius:50%}.ticket-list-wrapper .ticket-list-agent-wrapper .ticket-list-agent:not(:first-of-type){margin-left:-4px}.ticket-list-wrapper .ticket-list-agent-wrapper .ticket-list-agent img{max-width:100%;height:auto;border-radius:50%}.ticket-list-wrapper .ticket-list-response{position:relative;display:flex;align-items:center;gap:8px}.ticket-list-wrapper .ticket-list-response svg{color:#888}.ticket-list-wrapper .ticket-list-response .ticket-response-count{color:#000;font-size:10px;line-height:12px;font-weight:500}.ticket-list-wrapper .ticket-list-response .ticket-response-indicator{position:absolute;top:-2px;left:-2px;height:8px;width:8px;border-radius:50%;background-color:#dc3545}.tickets-new-page{display:grid;grid-template-columns:160px 1fr;gap:48px}@media(max-width: 991.98px){.tickets-new-page{gap:24px;grid-template-columns:minmax(0, 1fr)}}@media(min-width: 992px){.tickets-new-page .tickets-card{max-width:550px}}.tickets-new-page .tickets-new-page-title{font-size:18px;line-height:28px;font-weight:600;color:#000;padding-bottom:20px;margin-top:0px;margin-bottom:20px;border-bottom:1px solid #d3d3d3;text-transform:capitalize}.tickets-new-page .tickets-form-button-wrapper{display:flex;align-items:center;gap:4px}.tickets-new-page .tickets-form-button-wrapper button{padding:8px 24px}.ticket-details-page pre{background-color:rgba(0,0,0,.04);padding:12px;border-radius:6px;overflow:auto}.ticket-details-page code:not(pre code){background-color:rgba(0,0,0,.06);color:#000 !important;padding:2px 4px;border-radius:3px}.ticket-details-page .tickets-detail-page-wrap{display:grid;grid-template-columns:minmax(0, 1fr) 342px;gap:64px}@media(max-width: 991.98px){.ticket-details-page .tickets-detail-page-wrap{gap:24px;grid-template-columns:minmax(0, 1fr)}}.ticket-details-page .tickets-back-tickets{display:flex;justify-content:space-between;margin-bottom:24px}.ticket-details-page .tickets-back-tickets a{font-size:16px;line-height:26px;text-decoration:none;display:flex;align-items:center;gap:4px;color:var(--helpdesk-primary-color)}.ticket-details-page .ticket-details-wrapper{display:flex;flex-direction:column;gap:24px;padding-bottom:48px}@media(max-width: 991.98px){.ticket-details-page .ticket-details-wrapper{order:1}}.ticket-details-page .tickets-details-card{background-color:#fff;border:1px solid #d3d3d3;border-radius:8px}.ticket-details-page .tickets-details-card .tickets-card-title{margin:0px;padding:24px;border-bottom:1px solid #d3d3d3;font-size:24px;line-height:32px;font-weight:600;color:#000}.ticket-details-page .tickets-details-card .tickets-card-content{padding:24px}.ticket-details-page .tickets-detail-content{font-size:16px;line-height:26px;color:rgba(0,0,0,.8)}@media(min-width: 768px){.ticket-details-page .tickets-detail-content{padding-left:64px}}.ticket-details-page .tickets-replay-card{background-color:#fff;border:1px solid #d3d3d3;padding:24px;border-radius:6px;font-size:16px;line-height:26px;color:rgba(0,0,0,.8)}.ticket-details-page .tickets-replay-card.tickets-accepted{border-color:#06a400}.ticket-details-page .tickets-answer-accepted{padding:4px 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svg{color:#20883d}@media(max-width: 575.98px){.ticket-details-page .tickets-bot-replay-buttons{flex-direction:column;align-items:start}.ticket-details-page .tickets-bot-replay-buttons .tickets-vr{display:none}}.ticket-details-page .tickets-nested-replay{display:flex;flex-direction:column;gap:24px;padding-left:32px}@media(max-width: 767.98px){.ticket-details-page .tickets-nested-replay{padding-left:24px}}.ticket-details-page .tickets-replay-form{position:relative}.ticket-details-page .tickets-replay-form .tickets-form-error{margin-top:8px}.ticket-details-page .tickets-replay-button-wrap{display:flex;justify-content:end;margin-top:16px;gap:8px}.ticket-details-page .tickets-replay-button-wrap button{padding:8px 24px}.ticket-details-page .tickets-replay-file-loader{position:absolute;top:48px;right:8px;color:rgba(0,0,0,.6);z-index:1}.tickets-detail-sidebar{display:flex;flex-direction:column;gap:24px;padding-bottom:32px}.tickets-detail-sidebar 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.tickets-reports-page-header-right{width:100%;flex-direction:column;align-items:flex-end;gap:16px}}.tickets-reports-page-wrapper .tickets-report-card-wrapper{display:grid;grid-template-columns:repeat(auto-fit, minmax(250px, 1fr));gap:24px;margin-bottom:32px}.tickets-reports-page-wrapper .tickets-report-card{flex:1;background-color:#fff;border:1px solid #d3d3d3;padding:16px 24px;border-radius:8px;font-size:16px;line-height:20px}.tickets-reports-page-wrapper .tickets-report-card-icon{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:40px;height:40px;background-color:#f5f5f5;color:#000;border-radius:50%}.tickets-reports-page-wrapper .tickets-report-card-icon.tickets-total{background-color:rgba(153,102,255,.2);color:#96f}.tickets-reports-page-wrapper .tickets-report-card-icon.tickets-solved{background-color:rgba(54,162,235,.2);color:#36a2eb}.tickets-reports-page-wrapper 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.tickets-agents-report-wrapper{margin-bottom:32px}.tickets-popover-backdrop{position:fixed;inset:0;z-index:1050}.tickets-popover-wrapper{position:fixed;z-index:2;background-color:#fff;box-shadow:0px 0px 4px 0px rgba(0,0,0,.2509803922);border-radius:6px}.tickets-datepicker-wrapper{display:flex;align-items:center;gap:8px}.tickets-datepicker-label{font-size:14px;font-weight:500;color:rgba(0,0,0,.6)}.tickets-datepicker-placeholder{font-size:14px;color:rgba(0,0,0,.5)}.tickets-datepicker-value-wrapper{min-width:240px;height:42px;background-color:#fff;border:1px solid #d3d3d3;border-radius:6px;padding:4px 16px;font-size:14px;line-height:20px;font-weight:500;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:8px}.tickets-datepicker-right-icon{margin-left:auto}.tickets-datepicker-footer{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-top:1px solid #d3d3d3}.tickets-datepicker-footer-text{font-size:14px;line-height:20px;font-weight:500;color:rgba(0,0,0,.6)}.tickets-container{width:100%;padding-left:12px;padding-right:12px;margin:0 auto;box-sizing:border-box}@media(min-width: 576px){.tickets-container{max-width:540px}}@media(min-width: 768px){.tickets-container{max-width:720px}}@media(min-width: 992px){.tickets-container{max-width:960px}}@media(min-width: 1200px){.tickets-container{max-width:1140px}}@media(min-width: 1400px){.tickets-container{max-width:1230px}}.tickets-layout{background-color:#eee;padding-top:48px}@media(max-width: 575.98px){.tickets-layout{padding-top:24px}}.tickets-layout .EasyMDEContainer:focus-within{outline:none;box-shadow:0 0 0 .15rem var(--helpdesk-primary-color-50);border-radius:8px}.tickets-layout .EasyMDEContainer .editor-toolbar{border-color:#d3d3d3 !important;border-top-left-radius:8px !important;border-top-right-radius:8px !important;background-color:#fff}.tickets-layout .EasyMDEContainer .editor-toolbar button{color:rgba(0,0,0,.5)}.tickets-layout .EasyMDEContainer .CodeMirror{border-color:#d3d3d3 !important;border-bottom-left-radius:8px !important;border-bottom-right-radius:8px !important}.tickets-btn-fix-grammar{background-color:#fff;position:absolute;top:12px;right:10px;z-index:1;display:flex;align-items:center;gap:4px;padding:4px 8px;border:1px solid var(--helpdesk-primary-color);color:var(--helpdesk-primary-color);border-radius:4px}.tickets-author{display:flex;align-items:center;gap:16px;margin-bottom:16px}.tickets-author .tickets-author-avatar{font-size:14px;background-color:var(--helpdesk-primary-color-10);height:48px;width:48px;border-radius:50%;overflow:hidden;display:flex;align-items:center;justify-content:center;flex-shrink:0}.tickets-author .tickets-author-avatar img{width:100%;max-width:100%}.tickets-author .tickets-author-right{display:flex;flex-wrap:wrap;align-items:center;gap:12px}.tickets-author .tickets-author-title{font-size:18px;line-height:22px;color:#000;font-weight:700;display:flex;align-items:center;gap:4px}.tickets-author .tickets-author-title .tickets-is-ai{color:var(--helpdesk-primary-color)}.tickets-author .tickets-author-role{font-size:12px;line-height:20px;color:var(--helpdesk-primary-color);font-weight:400}.tickets-author .tickets-author-time{font-size:14px;line-height:20px;color:rgba(0,0,0,.6);padding-left:12px;position:relative}.tickets-author .tickets-author-time::before{content:"";height:12px;width:1px;background-color:rgba(0,0,0,.2);position:absolute;left:0;top:4px}.tickets-vr{display:inline-block;align-self:center;width:1px;min-height:1em;background-color:#b5b5b5}.tickets-card{background-color:#fff;border:1px solid #d3d3d3;padding:24px;border-radius:8px;font-size:16px;line-height:20px}@media(max-width: 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.tickets-empty-icon{height:80px;width:80px;border-radius:50%;background-color:#eee;color:var(--helpdesk-primary-color);display:flex;align-items:center;justify-content:center}.tickets-empty-state .tickets-empty-title{font-size:18px;line-height:28px;font-weight:600;margin-top:12px;margin-bottom:8px;color:#000}.tickets-empty-state .tickets-empty-description{font-size:16px;line-height:26px;color:rgba(0,0,0,.6);margin:0px}.tickets-empty-state .tickets-empty-button-wrap{margin-top:20px}.tickets-notice-wrapper{padding:16px;background-color:#fffcec;border-radius:8px;margin-bottom:16px}.tickets-notice-wrapper h4{font-size:16px;font-weight:600;margin-bottom:12px;color:#405261}.tickets-notice-wrapper p{color:#405261;margin-bottom:0px}